Please enjoy this excerpt from my next Blossie @work book:
Keep Cool in Hot Situations…at Work!
No time to read? Listen here!
If you sometimes struggle with handling conflicts at work, keep two things in mind:
First, so does everyone else, especially on days when we’re rushed or not feeling strong. On these days, all someone has to do is say the wrong thing, and we’re reacting before we even realize it.
Second, the impulse to “do anything” to end a conflict is normal. Who wouldn’t want to avoid the stress?
But when avoidance isn’t an option, stay confident and empowered by embracing your own accountability—a true power move. Respond to conflict with phrases like: “No worries, I’ve got it,” “Happy to take that on,” or “That happened on my watch,” like these examples: Read More