Hot situation? Stay cool!

Please enjoy this excerpt from my upcoming book:
Keep Cool in Hot Situations: Start to Thrive When Conflict Arrives

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No time to read? Listen here!

We’ve got a range of ways to respond when someone is being thoughtless, unfair, or rude to us.

Walking away is one of them.

On the outside, walking away may look passive, but walking away from a combustible situation, not out of politeness or fear of confrontation, but out of strength, actually shows some mega-power.

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In February, let’s create a ripple or two

We’re not as independent as we think!

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Early in his career, salesman Joe Girard created his “Law of 250” which says that every person knows on average 250 other people. In his world, that meant that a positive sales experience for one customer had the potential to yield 250 more. So he’d gain not only that relationship, but access to every relationship that person had, their entire network of contacts and friends.

And it worked: through positive word of mouth, Girard became the Guinness Book of World Records greatest retail salesperson in the world, a title he held for 12 consecutive years.

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The best way out is through

Please enjoy this excerpt from my next Blossie @work book:
Keep Cool in Hot Situations…at Work! 

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If you sometimes struggle with handling conflicts at work, keep two things in mind:

First, so does everyone else, especially on days when we’re rushed or not feeling strong. On these days, all someone has to do is say the wrong thing, and we’re reacting before we even realize it.

Second, the impulse to “do anything” to end a conflict is normal. Who wouldn’t want to avoid the stress?

But when avoidance isn’t an option, stay confident and empowered by embracing your own accountability—a true power move. Respond to conflict with phrases like: “No worries, I’ve got it,” “Happy to take that on,” or “That happened on my watch,” like these examples: Read More

Introducing: Keep Cool in Hot Situations…at Work!

Please enjoy this excerpt from my next Blossie @work book:
Keep Cool in Hot Situations…at Work! Coming this July(-ish) 😊!

headphonesNo time to read? Listen here!

On a warm, sunny morning, you drive to work, listening to your favorite music and thinking about the day ahead. Feeling focused and positive, you arrive at your job and settle in, sipping your coffee and planning the morning.

Then the phone rings, or you read your email, or someone stops by, and suddenly things take a radical turn.

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